The Customer Identity Consultant is a hands-on technical delivery role focused on designing, implementing, and deploying Customer Identity (CIAM) solutions for clients across multiple concurrent engagements. You will serve as a trusted technical advisor - translating business requirements into secure, scalable identity architectures using platforms like Auth0. This role blends deep engineering skills with client-facing consulting and mentorship.

Key Responsibilities

• Hands-on implementation and deployment of CIAM solutions across multiple concurrent client projects
• Serve as a technical advisor during implementation phases, translating client requirements into actionable delivery workstreams
• Design and implement secure customer identity solutions using leading CIAM platforms
• Configure and customize integrations with client applications, third-party services, and enterprise systems
• Craft solution designs with attention to feasibility, scalability, and maintainability
• Perform hands-on technical configuration and troubleshooting of CIAM platforms
• Conduct workshops and implementation sessions with client stakeholder
• Guide and mentor client technical teams through implementation and knowledge transfer sessions
• Document solutions and maintain knowledge repositories for deployment methodologies and best practices
• Collaborate with internal teams and partners to address escalations and drive project success
• Act as liaison between clients and internal product teams to drive continuous improvement
• Contribute to the development and refinement of delivery processes and methodologies

Required Qualifications

• Strong software engineering background with proficiency in one or more: JavaScript/Node.js, Java, .NET, PHP, or REST/JSON APIs
• Hands-on experience implementing and configuring CIAM platforms (Auth0, Okta, or equivalent)
• Experience with enterprise identity lifecycle management processes and standards
• Demonstrated ability to manage client relationships and communicate at both technical and executive levels
• Experience troubleshooting complex technical issues across cloud and on-premise environments